Introduction

Parkinson’s disease (PD) care is complex: multiple clinicians, dynamic medication schedules, functional changes, and social needs. Aviator Health pairs each patient and family with a dedicated Healthcare Navigator to coordinate specialists, therapies, durable medical equipment (DME), transportation, and benefits—often at $0 out-of-pocket for Medicare and Medicare Advantage members. Navigators provide structured visits plus unlimited messaging and can join appointments virtually to ensure questions are answered and tasks are completed. Aviator Health, Mobility support.

What your Navigator does for Parkinson’s

• Coordinate neurologist and primary care visits; prepare agendas; track referrals and prior authorizations. Aviator Health

• Orchestrate therapy plans (physical, occupational, speech) and follow-ups; align appointments with medication “on” times per clinician guidance. Aviator Health

• Educate on medication timing per the clinician’s orders, build daily schedules and reminders, and escalate concerns to the prescriber (no medication changes by Navigators). Terms of Use

• Secure mobility/DME (walkers, rollators, wheelchairs, scooters) and accessories; manage documentation, supplier coordination, and coverage steps. Mobility, Walker vs. Rollator

• Address social determinants (transportation, food access) and connect to local resources and benefits (e.g., SNAP, home-delivered meals). Food support

• Support caregivers with education, respite options, and care coordination to reduce burden and prevent crises. About Aviator

Neurologist and therapy coordination

Aviator schedules and sequences care across neurology, primary care, rehabilitation, and community resources, then tracks execution between visits. Navigators can join telehealth or phone appointments to take notes, confirm instructions, and capture next steps and orders. We coordinate:

• Physical therapy for gait, balance, and fall prevention; occupational therapy for ADLs and home adaptation; speech therapy for voice and swallowing—as ordered by your clinicians. Aviator Health

• Post-visit logistics: referrals, prior authorizations, transportation, and plan-of-care documentation. Mobility

Medication timing education (non-clinical)

Medication timing is central in PD. Aviator helps you follow the regimen your clinician prescribes by creating clear, personalized schedules and automated reminders and by coordinating around “best function” windows for therapy and medical visits. We do not diagnose, prescribe, or change medications; clinical care is delivered by Aviator Medical Group PA where applicable. Terms of Use, HIPAA Notice

Mobility and home safety resources

Navigators streamline DME procurement and home safety planning:

• Determine appropriate devices (e.g., standard walker vs. rollator) with your therapy team; ensure proper fit and training; align documentation for coverage. Walker vs. Rollator, Mobility

• Coordinate equipment trials when possible, accessories (seating cushions, trays, brakes), and supplier delivery and follow-up. Mobility

Caregiver guidance and support

PD affects the whole household. Navigators provide practical education, organize resources (transport, meals, home care), and support benefits navigation. For MA supplemental benefits (transportation, meals, flex cards, etc.), we help verify what is truly covered and how to use it—avoiding common pitfalls and misleading marketing. Medicare Rights Center – MA supplemental benefits, SHIP help

Insurance-covered supports (Medicare/MA)

• Principal Illness Navigation (PIN) is a 2024 Medicare benefit for patients with serious, high-risk conditions expected to last ≥3 months. Services include person-centered care planning, health system navigation, resource referrals, and self-advocacy support; PIN requires an initiating visit by a billing practitioner and is billed monthly via HCPCS G-codes. RHCs/FQHCs may bill starting in 2025. Coverage specifics and any cost sharing depend on plan and setting. AAFP PIN codes, RHIhub PIN overview

• Aviator’s navigation is frequently covered by Medicare and Medicare Advantage, resulting in $0 out-of-pocket for most patients. Benefits vary by plan and provider contracts. Aviator Health

How our Parkinson’s program works

1) Matching: We match you to a Navigator experienced in PD and your local resources. Aviator Health 2) Structured sessions: We build a shared plan that aligns clinician orders, medications, therapy, transportation, and home supports. 3) Between-visit support: Unlimited messaging; Navigators can join appointments virtually. Aviator Health 4) Automated check-ins: Optional daily phone check-ins for reminders (meds, appointments, activities), escalating issues to your Navigator. Check-in agent

What we coordinate (examples)

Area	Examples	Typical documentation (varies)
Neurology & PCP	Visit scheduling, labs/imaging referrals, care-plan tracking	Visit notes, orders, prior auth forms
Rehabilitation	PT/OT/SLP scheduling; plan-of-care alignment with med timing	Therapy orders, POC signatures
Medications (education)	Timetable creation, reminder setup, refill coordination	Medication list, clinician instructions
Mobility/DME	Walker/rollator/wheelchair selection, trials, delivery	Face-to-face notes, LMN, supplier forms
Transportation & meals	Rides to visits; Meals on Wheels, SNAP, grocery delivery	Eligibility screens, referrals
Benefits & paperwork	PIN/CHI eligibility, MA supplemental benefits guidance	Initiating visit, consents

Sources: Aviator Health, Mobility, Food support, AAFP PIN.

Evidence base and standards (context)

• Chronic conditions are widespread, with 51.4% of U.S. adults reporting multiple chronic conditions in 2023; older adults bear the highest burden, underscoring the need for coordinated navigation. CDC PCD 2025

• Cross-sector care coordination programs consistently use structured needs assessments, frequent patient engagement, and standard protocols—elements embedded in Aviator’s model. Systematic review

• Navigation interventions can reduce acute care utilization and costs in complex populations, supporting value-based aims. NavSTAR cost-effectiveness

Getting started

• Sign up or refer a patient: Signup

• Need mobility or food assistance first? See Mobility and Food support

• Questions: support@aviatorcare.com or call (281) 694-1178. Referral info

Compliance and scope

Aviator provides non-clinical navigation and coordination; clinical services, when applicable, are delivered by Aviator Medical Group PA via telehealth. Oxbow Health Inc. provides administrative support and does not practice medicine. See Terms of Use and HIPAA Notice.